Returns on any items purchased from our websites will be accepted with a full refund subject to the following conditions:

Return Period

·       Returns must be completed within 30 days of delivery

 

Condition of Items

·       The item(s) must be unopened in pristine condition as on arrival (still in the sealed, clear cello packaging where applicable)

 

Return Shipping Costs

·       The buyer is responsible for the cost of returning items. We are unable to refund any postage costs (except in the case of a faulty product)

 

Reporting Damaged or Faulty Items

·       In order to be entitled for a refund for any damaged or faulty items we MUST be contacted within 24 hours of receipt due to limited time frame on delivery insurance.

·       Photographic evidence must be sent to office@cayrus.co.uk (1 Photo of any damage item(s) and 1 photo of the packaging), please include your name and order number in the subject line

 

Special Order Products

·       Special order products or items cut to specification can be returned in the event of any damage, in any other case will not be accepted for return

 

Change of Mind or Incorrect Product Ordered

·       Where the customer has changed their mind, or ordered the wrong item, We MUST be informed by email office@cayrus.co.uk  within 14 days of receiving goods

·       The item(s) must NOT be opened, used or damaged in any way (including time in transit)

·       If the item(s) is returned damaged, we reserve the right to refuse the refund. Goods are in the care of the buyer until they are safely delivered.

·       All postage and carriage costs will be for the account of the customer and will not be refunded in the event of return of the goods

 

Contact Information

 

Cayrus World of Finishing Ltd

Unit 5 Glenmore Centre

Vincients Road, Bumpers Farm

Chippenham,

Wiltshire,

SN14 6BB

 

Email: office@cayrus.co.uk

Telephone: 01249588599