Dispatch and Delivery Times

·       All orders placed before 2:00pm will be dispatched on the same day, excluding weekends and bank holidays, on rare occasions some orders may take slightly longer to be processed especially in a peak season

·       Once your order has been shipped you will receive an email with your tracking number and the name of the Courier Company we have used

·       Most deliveries are made by a third-party courier company

·       Deliveries can be made in a variety of vehicles from Car, Vans to 18-tonne lorries. It is assumed that the property is easily accessible to these vehicle types. Please advise us at the time of purchase if the delivery address has restricted access or any delivery instructions to help driver to locate your address easily

·       In the unlikely event that our couriers fail to deliver within the estimated period Cayrus cannot be held responsible for delays on their part however if your order has not reached you within the expected time frame, please call us to investigate on your behalf

·       For any reason you are unable to accept delivery on the specified date, any re-deliveries may be subject to an additional charge

·       Click & Collect orders – customers will be contacted to arrange suitable collection date. Collection would be during our opening hours Monday – Friday 8am – 4pm (closed on Saturday and Sunday)

 

Delivery services and charges

Service	Details	Mon-Frid
Standard Up to 1.2m	3-5 working days however, 90% of all orders are delivered before	£3.99 for the first item +£0.40 each additional
Express Delivery Up to 1.2m	The estimated time is 1-2 working days. 90% of all express orders are delivered the day after dispatch (excluding bank holidays and weekends).	£9.99 Regardless of the quantity
Express Delivery over 1.2m	The estimated time is 1-2 working days. 90% of all express orders are delivered the day after dispatch (excluding bank holidays and weekends).	£14.99 Regardless of the quantity
Click & collect	Available during our working Hours Mon-Fri 8am-4pm	Free

 

*Excluding Northern Island, Channel Islands and some other postcodes in Scotland. These postcodes may be subject to a different charge and longer delivery times.  Please call 01249588599 if you have any questions

*On rare occasions our couriers may increase their rates for some postcodes in which case we will call you to discuss your options.